Refund and Returns Policy

At FitNest Eggs, we take pride in providing high-quality, farm-fresh, and hygienically packed eggs. As our products are sold exclusively through Zepto and Big Basket, all refund and return requests must follow the policies of these platforms. Please review the guidelines below to understand how refunds and returns are handled.

1. No Direct Returns or Refunds by FitNest Eggs

1.1 Since all purchases are made through Zepto and Big Basket, FitNest Eggs does not directly process returns, refunds, or replacements.
1.2 Customers must refer to the return and refund policies of Zepto or Big Basket to initiate any claims regarding damaged or incorrect products.

2. Eligibility for Returns & Refunds

2.1 Damaged or Spoiled Products – If you receive eggs that are damaged, broken, or spoiled, you must report the issue to Zepto or Big Basket within their specified timeframe.
2.2 Incorrect Orders – If you receive the wrong quantity or product, please contact the respective platform for a resolution.
2.3 Non-Returnable Items – Eggs are perishable goods and may not be eligible for returns unless there is a clear issue with quality or packaging, as per the third-party platform’s policy.

3. Process for Returns & Refunds

3.1 Report the Issue – Customers must contact Zepto or Big Basket customer support to report any problems with their order.
3.2 Provide Proof – The platform may require photos or videos of the damaged or incorrect product for verification.
3.3 Resolution by Zepto or Big Basket – The respective platform will determine whether a refund or replacement is applicable based on their internal policies.

4. Refund Processing Time

4.1 The refund amount and processing time depend on Zepto or Big Basket’s refund policy.
4.2 FitNest Eggs does not have control over how refunds are processed or when they are credited to the customer’s account.

5. Customer Support

If you have concerns regarding product quality, packaging, or freshness, feel free to reach out to us:

📧 Email: [[email protected]]
📍 Available On: Zepto & Big Basket

For refund and return requests, please contact:

• Zepto Customer Support
• Big Basket Customer Support

By purchasing FitNest Eggs through Zepto or Big Basket, you agree to their return and refund policies, and FitNest Eggs holds no liability for refunds or returns beyond these platforms.